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Historic Tours of America

Our family of brands

WEBSITE TERMS OF USE AGREEMENT

Historic Tours of America®, Inc., Old Town Trolley Tours and our affiliated companies (collectively referred to as “Historic Tours”, “Historic Tours eTicket Center”, “us,” “we,” or “our”) operate the tours, attractions, and other services (our “Services”) described at our family of websites listed below (our “Websites” or individually a “Website” or “site”). The term “you” refers to the user or viewer of our Websites.

By using this site, you (and anyone who uses Services purchased by you on this site, collectively termed “you”) agree to comply with and be bound by this Website Terms of Use Agreement (“Terms of Use”). If you do not accept these Terms of Use, you are not authorized to use this site. We reserve the right to change these Terms of Use from time to time, and your continued use of this site constitutes your acceptance of and agreement with any such changes. You must be eighteen (18) years of age or older (except in the case of legal residents of certain states where the legal age of majority is greater than eighteen (18) years of age) in order to use this site or purchase any Services hereunder.

The Historic Tours of America® Privacy Policy, as updated by us from time to time, is incorporated into and is part of these Terms of Use. Please review our Privacy Policy, which describes our practices for collecting, using, and sharing information, including information collected when we provide the Services and on our Websites.

PURCHASING TICKETS ON OUR WEBSITES

100% SATISFACTION GUARANTEE

We are committed to providing you, our valued guests, the best vacation “experience” in the industry. Our belief in the superior quality of our products is so strong we proudly offer a 100% Satisfaction Guarantee to the original purchaser of the Service. TERMS AND CONDITIONS APPLY AND ARE DETAILED BELOW.

If you are dissatisfied with the tour and attraction services purchased from this site that are directly owned and operated by Historic Tours, we will refund your purchase price upon notification in writing using the links found in the refund section below.

DATE OR TIME SPECIFIC TICKETS ARE NON-REFUNDABLE

Due to limited seating availability, date and/or time specific tickets are non-refundable if they are not used on the reservation date (no show). You may reschedule your date/time up to twenty-four (24) hours in advance of the tour/trip time under the “Rescheduling” terms below. If we cancel your tour/trip due to inclement weather, equipment breakdown, civil order, or other force majeure event we offer guests a choice of a refund or rescheduling to a future date. THE COVID 19 PANDEMIC OR OTHER SIMILAR PANDEMIC OR EPIDEMIC SHALL NOT BE CONSIDERED A FORCE MAJEURE EVENT. IN THE EVENT OF ANY CANCELLATION OF SERVICES DUE TO COVID-19 RESTRICTIONS, OUR STANDARD RESCHEDULING POLICY BELOW WILL APPLY.

RESCHEDULING

For guests that have purchased tickets directly from our Website we offer a “Modify Booking Tool” located at (https://www.trolleytours.com/manage). Guests may change their reservation one-time at no charge*. However, the guest is fully responsible if the fare price for the new date/time selected is more expensive. Refunds are not issued where ticket prices have decreased due to promotions or where the date/time selected is less expensive. Changes are subject to availability.

*Additional Changes – If you made changes previously and need to modify your tour or attraction date/time again, please contact the Tour or Attraction by phone.

If you purchased your tour or attraction product at one of our local sales depot locations, please contact the local operation directly to make any itinerary changes. The change policies of the local sales depot location will apply. If you purchased the tour or attraction product from Trusted Tours & Attractions or a third-party online travel agency (Viator, Expedia, Get Your Guide, Trip Advisor etc.) please contact those parties directly to make any changes. The change policies of those parties will apply.

UNUSED FLEX TICKETS ARE NON-REFUNDABLE

Unused Flex Tickets (tickets without a specific date/time) are non-refundable and are non-transferable; they remain valid for use for twelve (12) months from the date of purchase.

THIRD-PARTY TOUR AND ATTRACTION TICKETS ARE NON-REFUNDABLE

Certain products and services sold on our site are owned and operated by third parties. These products are identified as third-party products on the tickets associated with their sale. We have no responsibility or liability for those products or services. Our refund policy applies only to tours and attractions that are owned and operated by Historic Tours.

PROMOTIONAL TICKETS ARE NON-REFUNDABLE (FREE, ADD-ON, OR VIP TICKETS)

Promotional tickets may be used at any time within the twelve (12) months following the date of purchase. Free or promotional “Add-On’s” tickets have no monetary value and are therefore non-refundable.

DISCOUNTED PACKAGES

If you have purchased a discounted tour or attraction package containing two or more products and were dissatisfied with one of the products, we will refund that portion of the package at the discounted attraction rate under our 100% Satisfaction Guarantee.

TRANSACTION FEES

If you decide to purchase tickets or other items, you agree to pay, in addition to the price for the ticket or item, other fees and charges that we impose, such as state sales tax, franchise fees, or city fees. The amount of each fee will vary, depending on the tickets or items you purchase.

Fees and charges, including (but not limited to) charges for issuance, convenience, handling, processing, shipping, delivery, franchise fees, city fees, and any other miscellaneous charges assessed by us represent, among other things, the costs we incur in providing our goods and services to you. The fees and charges we assess may be greater than our actual cost of providing those services, and we may retain a portion of all such fees and charges as profit.

You are urged to review all pages displayed during your completion of a purchase. If you do not agree to pay the fees or charges associated with your purchase, you may cancel your transaction.

REFUNDS

If you took one of the Historic Tours family of tour and attraction products and would like a refund under our 100% Satisfaction Guarantee, please click here: (http://tourrefunds.com).

IF YOUR TICKETS WERE PURCHASED FROM A THIRD-PARTY BOOKING SITE OR VOUCHER COMPANY (SUCH AS VIATOR, EXPEDIA, GET YOUR GUIDE, TRIP ADVISOR, ETC.) THE REFUND POLICY OF SUCH THIRD PARTY BOOKING SITE OR VOUCHER COMPANY WILL APPLY.

Proof of Purchase (showing the purchase date and price) is required for refund processing. Credit for all returns will be in the same manner as original payment.

ASSUMPTION OF RISK/INDEMNIFICATION AND COVID 19

While we try to utilize reputable providers with what appear to be good safety practices, all we do is determine if the tour experience is enjoyable; we do not provide in-depth safety or risk analysis of these Services, nor are we qualified to perform such analysis. When you purchase Services from us, you are acknowledging and assuming all risks associated with participation in any or all of the activities associated with such Services.

While tour and attraction companies are taking enhanced safety and health measures for the benefit of their customers, inherent risks associated with COVID-19 exist in any place where people are gathered. By accessing or using any Services, you voluntarily assume all risks arising out of or resulting from exposure to COVID-19 or any other communicable illness.

In addition, by purchasing or participating in activities which are part of the Services, regardless of the place of purchase, you agree to abide by any and all of the terms and conditions imposed by any provider of any activity which is part of any Services. Some activities have inherently more risk than others, and while we have confirmed that the providers of Services represented through this site provide an enjoyable, satisfying experience, we cannot guarantee your safety or be responsible for any damages suffered by you as a result of participating in any Services. The individual providers of Services are solely responsible for all liability associated with any Services provided to you.

Although most travel, including travel to international destinations, is completed without incident, travel to certain destinations may involve greater risk than others. We recommend that you review travel prohibitions, warnings, announcements and advisories issued by the United States Government prior to booking travel to any destination.

All participants in Services purchased through this Website are bound to and deemed to have accepted these Terms of Use. By purchasing Services, you, the purchaser, agree to hold Historic Tours harmless and to indemnify Historic Tours for any claims made by any individual participating in such Services purchased by you.

BY OFFERING FOR SALE SERVICES THROUGH ITS WEBSITE, HISTORIC TOURS DOES NOT REPRESENT OR WARRANT THAT PARTICIPATION IN SUCH SERVICES IS ADVISABLE OR WITHOUT RISK, AND IS NOT LIABLE FOR DAMAGES OR LOSSES THAT MAY RESULT FROM PARTICIPATION IN SUCH SERVICES.

DISCLAIMER OF WARRANTIES

EXCEPT AS SET FORTH ABOVE, ALL SERVICES PURCHASED THROUGH THE SITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. HISTORIC TOURS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE SERVICES, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

DISCLAIMER OF DAMAGES

HISTORIC TOURS WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM ANY SERVICES, INCLUDING BUT NOT LIMITED TO ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES.

SOME STATES DO NOT ALLOW EXCLUDING OR LIMITING IMPLIED WARRANTIES OR LIMITING LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, AND SOME JURISDICTIONS HAVE SPECIAL STATUTORY CONSUMER PROTECTION PROVISIONS WHICH MAY SUPERSEDE THE FOREGOING DISCLAIMERS AND LIMITATIONS. AS A RESULT, THESE DISCLAIMERS AND/OR LIMITATIONS MAY NOT APPLY TO YOU ANY YOU MAY HAVE ADDITIONAL RIGHTS.

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GENERAL TERMS OF USE FOR VISITORS TO OUR WEBSITES INCLUDING VISITORS WHO PURCHASE SERVICES

ADVERTISERS

Our site may contain advertising and sponsorships. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion on our site is accurate and complies with applicable laws. We are not responsible for any material provided by advertisers and sponsors including any errors, inaccuracies or failure to comply with applicable laws.

THIRD-PARTY LINKS AND CONTENT

Out site may contain information or other functionality provided by various third party providers. The site may also contain links to third-party websites not under our control or operation. We provide any such links only as a convenience and do not endorse and are not responsible for the contents of any linked site or any link contained in a linked site. Use of any third party information or functionality may be conditioned upon terms and conditions of such third party providers.

THIRD-PARTY SERVICES

We may allow access to or advertise certain third-party product or service providers (“Suppliers”) from which you may purchase certain goods or services on this site or on a third-party site. You understand that we do not own, operate or control the products or services offered by these Suppliers and the Suppliers are responsible for their operations and customer service. YOU AGREE THAT THE USE OR PURCHASE OF GOODS OR SERVICES PROVIDED BY SUPPLIERS IS AT YOUR SOLE RISK AND IS WITHOUT WARRANTIES OF ANY KIND BY US, EXPRESSED, IMPLIED OR OTHERWISE INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE, FITNESS FOR PURPOSE, MERCHANTABILITY OR NON-INFRINGEMENT. Under no circumstances are we liable for any damages arising from any interactions between you and Supplier’s products or services or for any information appearing on Supplier’s sites or any other site linked to our site. By your use of this site, you expressly agree that we are not responsible or liable for any act or omission by any Supplier, and you expressly hold us harmless from any charge, claim or injury caused or alleged to be caused any such act or omission.

OWNERSHIP

The information on this site, including without limitation all design, text, images, photographs, press releases, and other information, and all intellectual property rights included in or related to the site are owned or licensed by Historic Tours and all right, title and interest in and to the site and the related intellectual property rights remain our property (or the property of our respective licensors).. You may not, and these Terms of Use do not give you permission to, reproduce, reverse engineer, decompile, disassemble, modify or create derivative works with respect to the site and any content, information or functionality contained therein. You may not remove any copyright, trademark or other intellectual property or proprietary notice or legend contained on this site or its content.

DISCLAIMER

The material in this site may include technical inaccuracies or typographical errors. YOU USE THE SITE AT YOUR OWN RISK. THE SITE IS PROVIDED "AS IS," WHERE IS, WITH ALL FAULTS AND WITHOUT ANY WARRANTY OR CONDITION OF ANY KIND, EXPRESS, IMPLIED OR STATUTORY. THE ENTIRE RISK AS TO SATISFACTORY QUALITY, PERFORMANCE, ACCURACY AND EFFORTS IS WITH YOU. WE SPECIFICALLY DISCLAIM THE IMPLIED WARRANTIES OF FITNESS FOR PARTICULAR PURPOSE, MERCHANTABILITY, INFRINGEMENT, QUALITY, ACCURACY OR TITLE.

ERRORS, CORRECTIONS AND CHANGES

We do not represent or warrant that the site will be error-free and do not guarantee uninterrupted or secure access to this site or that the site or the servers that make it available are free of viruses or other harmful components. We may make changes to the features, functionality or content of the site at any time. We reserve the right in our sole discretion to edit or delete any documents, information or other content appearing on the site. Prices and promotions are subject to change without notice.

LIMITATION OF LIABILITY

We are not responsible for any loss or injury whatsoever due to content or other information published through this site. The site may be unavailable due to maintenance or other factors and we will have no liability for any such unavailability. We will also not have any liability for any loss of data, degraded data, old or outdated data, or errors in data resulting from non-deliveries, mis-deliveries or service interruptions caused by us, any third-party acts or any other web host provider or the Internet infrastructure and networks external to the site.

IN NO EVENT SHALL WE BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES, OR FOR ANY LOSS OF PROFITS OR REVENUE, REGARDLESS OF WHETHER WE KNEW OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES, AND IN NO EVENT SHALL OUR TOTAL CUMULATIVE LIABILITY UNDER THESE TERMS OF USE EXCEED $100.

SOME STATES DO NOT ALLOW EXCLUDING OR LIMITING IMPLIED WARRANTIES OR LIMITING LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, AND SOME JURISDICTIONS HAVE SPECIAL STATUTORY CONSUMER PROTECTION PROVISIONS WHICH MAY SUPERSEDE THE FOREGOING DISCLAIMERS AND LIMITATIONS. AS A RESULT, THESE DISCLAIMERS AND/OR LIMITATIONS MAY NOT APPLY TO YOU ANY YOU MAY HAVE ADDITIONAL RIGHTS.

LINKING TO OUR SITE

You may provide links to our site, provided (a) that you do not remove or obscure by framing or otherwise, advertisements, the copyright notice, or other notices on the site, (b) your site does not engage in illegal or pornographic activities, and (c) you discontinue providing links to our site immediately upon request by us.

TERMINATION

We may, in our sole discretion and at any time, discontinue this site, either in part or in whole, with or without notice. You agree that any termination of your access to the site may be affected without prior notice, and you agree that we shall not be liable to you or any third-party for any such termination.

LAWS AND REGULATIONS

You must comply with all applicable laws, statutes, ordinances and regulations regarding: (i) use of this site and (ii) release of information to and retrieval of information from this site.

ASSIGNMENT

You will not have the right to assign or transfer your rights under these Terms of Use to any other person or entity without our prior written consent, which consent may be withheld for any reason or for no reason. You acknowledge and agree that your access to and use of this site may not be sublicensed or otherwise transferred voluntarily or by operation of law to any third party. Any attempted assignment, license, sublicense or transfer by you, whether voluntary or involuntary, is void and grounds for termination of your rights under these Terms of Use.

GOVERNING LAW AND JURISDICTION

You recognize that, although the Internet can be accessed from anywhere in the world, the site is deemed to be located in the state of Florida, and that when you access this site, you are doing so in the state of Florida, USA. These Terms of Use shall be governed by and construed in accordance with the internal substantive laws of the State of Florida without giving effect to any principles of conflict of law and the federal laws of the United States of America.

ARBITRATION AGREEMENT

You and we agree that any dispute, claim or controversy arising out of or relating in any way to the Services or these Terms of Use shall be determined by binding arbitration.

The arbitration will be governed by the Commercial Arbitration Rules (“AAA Rules”) of the American Arbitration Association (“AAA”), as modified by these Terms of Use, and will be administered by the AAA. The arbitrator is bound by the terms of these Terms of Use. All issues are for the arbitrator to decide, including issues relating to the scope and enforceability of this arbitration agreement.

YOU AND WE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and we agree otherwise, the arbitrator may not consolidate more than one person's claims with your claims, and may not otherwise preside over any form of a representative or class proceeding. If this specific provision is found to be unenforceable, then the entirety of this arbitration provision shall be null and void. The arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claim.

MISCELLANEOUS

Headings are for reference purposes only. Our failure to exercise or enforce any right or provision of the Terms of Use shall not constitute a waiver of such right or provision. If any provision of these Terms of Use shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms of Use and shall not affect the validity and enforceability of any remaining provisions. Recognizing the global nature of the Internet, you agree to comply with all local rules regarding online conduct and acceptable materials. Specifically, you agree to comply with all applicable laws regarding the transmission of technical or other data exported from the United States or the country in which you reside. These Terms of Use, and any web pages or other documents incorporated by reference, set forth the entire understanding and agreement between us with respect to the subject matter hereof.

WEBSITES OF THE HISTORIC TOURS OF AMERICA® FAMILY OF TOURS AND ATTRACTIONS

Historic Tours of America®
https://historictours.com

Old Town Trolley Tours
https://www.trolleytours.com

Conch Tour Train
https://www.conchtourtrain.com

Ghosts & Gravestones
https://www.ghostsandgravestones.com

Boston Tea Party Ships & Museum
https://www.bostonteapartyship.com

Trusted Tours and Attractions
https://www.trustedtours.com

Key West Aquarium
https://www.keywestaquarium.com

Yankee Freedom III and Dry Tortugas Park
https://www.drytortugas.com

San Diego SEAL Tours
https://www.sealtours.com

Harry S. Truman Little White House
https://www.trumanlittlewhitehouse.com

Mallory Square
http://www.mallorysquare.com

Shipwreck Treasure Museum
https://www.keywestshipwreck.com

San Diego Old Town Market
https://www.oldtownmarketsandiego.com

American Prohibition Museum
https://www.americanprohibitionmuseum.com

Potter’s Wax Museum
https://www.potterswaxmuseum.com

Arlington National Museum
https://www.arlingtontours.com

Whaley House San Diego
https://www.whaleyhousesandiego.com

San Diego Visitor Information Center
https://sandiegovisit.org

Privacy Policy

Historic Tours of America, Inc. and our family of companies (together referred to as “Historic Tours of America®,” “us,” “we,” or “our”) operate the tours and attractions (our “Services”) described at our websites listed below (our “Websites”).

This Privacy Policy explains how we collect, use, and share personal information gathered when you visit our Websites, use our online booking services, visit and buy tickets for our tours and attractions, and use our Services. The terms “you” or “your” refer to the visitors to our Websites and users of our Services.

By using the Services or continuing to view our Websites, you agree to the collection and use of information in accordance with this Privacy Policy. Please also review our Website Terms of Use for the terms and conditions you agree to when you visit, use, or purchase tickets on our Websites.

QUICK LINKS

PERSONAL INFORMATION WE COLLECT

HOW WE USE PERSONAL INFORMATION

HOW WE SHARE PERSONAL INFORMATION

COOKIES AND ONLINE DATA COLLECTION

HOW YOU CAN RESTRICT INTERNET TRACKING TECHNOLOGIES AND TARGETED ADVERTISING

YOUR COMMUNICATIONS CHOICES

LINKS TO SOCIAL MEDIA AND THIRD-PARTY WEBSITES

PROTECTION OF PERSONAL INFORMATION

RETENTION OF PERSONAL INFORMATION

INTERNATIONAL VISITORS

CHILDREN’S PERSONAL INFORMATION

HOW TO CONTACT US

NOTICES AND RIGHTS FOR CALIFORNIA CONSUMERS

WEBSITES OF THE HISTORIC TOURS OF AMERICA® FAMILY OF TOURS AND ATTRACTIONS

PERSONAL INFORMATION WE COLLECT

We use the term “personal information” in this Privacy Policy to refer to information that identifies, relates to, describes, or is reasonably capable of being associated or linked, directly or indirectly, to you. Personal information does not include information that has been modified in a substantial way so can no longer can reasonably be used to identify or be linked to you.

Personal Identifiers. When you book a reservation, purchase a ticket, take a tour, visit an attraction, or sign up for our E-Newsletter we may ask you, as an individual customer or family or group leader, to provide us with personal identifiers that can be used to contact or identify you. These may include, but are not limited to:

  • First name and last name
  • Email address
  • Phone number
  • Full or partial postal address

Credit Card and Payment Data. For online purchases, your credit card number and CVV are directed to third-party services for payment processing (e.g. payment processors) and are not collected or stored in our systems. For in-person purchases at our tours and attractions, your credit card information is collected by the operator and transmitted to a payment processor. Historic Tours of America®, retains the last four digits of your credit card number for documentation purposes, and we may retain your billing address and phone number for purposes of our fraud prevention program.

Booking Information and Special Accommodations. When you make a reservation or purchase a ticket for our tours and attractions, we ask for the name of the family or group leader, email address, zip code, and other booking information such as name of the tour you selected, location, date, and time, and the number of adults and children in your group. Some of our tours and attractions offer special accommodations for wheelchairs and other assistive devices. To provide those accommodations, we will ask for basic information about your needs to fulfill your request.

Information Provided by Independent Operators. We obtain booking information (as described above) from independent companies who work with us to book our tours and attractions and may offer additional attractions that enhance our Services. They may refer you to our Services or make a reservation on your behalf. They include, for example, hotel concierges, travel agents, and independent operators of attractions that are not affiliated with Historic Tours of America®.

Experience History and Hometown Pass. It is our practice to retain personal information about the tours and attractions our customers’ have experienced for future marketing purposes and to build a long-term relationship with you. We also retain the name, contact information and transaction history of our Hometown Pass users.

HOW WE USE PERSONAL INFORMATION

  • We use personal information for these purposes:
  • To provide and maintain our Services
  • To process reservations and ticket sales
  • To deliver tour and attraction tickets to your email or device
  • To provide customer support
  • To notify you about changes to our Services including SMS/text or email of tour & attraction schedule changes and day of tour departure alerts
  • To maintain a history of your transactions with us
  • To provide you with e-newsletters, paper newsletters, special offers and information about other tours and attractions that we and our business partners offer that may be of interest to you
  • To gather website usage data to analyze and improve the performance and functionality of our Websites
  • To detect, prevent and address technical issues with our Websites
  • To detect and prevent potential fraud or misuse of our Websites or Services

For information about how to restrict the use of your personal information for personalized advertising, see “How You Can Restrict Internet Tracking Technologies and Targeted Advertising.” For information about how to opt-out of marketing and promotional e-mails, see “Your Communications Choices.”

HOW WE SHARE PERSONAL INFORMATION

Historic Tours of America® does not sell the personal information of our customers or others. We may share personal information for business purposes with the following categories of third parties.

Companies in our Historic Tours of America® Family. We share our customers’ personal information with our parent company, Historic Tours and Attractions, Inc., and other affiliated companies for any of the purposes outlined in this Privacy Policy. Our affiliated companies may use your personal information for marketing and other commercial purposes. Our affiliated companies are listed below.

Third-Party Ticket Sellers. We partner with hotel concierges and travel agents to sell tickets to our tours and attractions. They provide personal information to us and in order to process the reservation or ticket sale we may share personal information with them.

Independent Operators: If we facilitate a reservation for you with an independent tour or attraction operator, we may share your booking and other personal information with the operator and we may receive a transaction fee. The shared information is used to book the reservation and so the operator can verify the identity of the ticket holder when the ticket is presented onsite. Personal information shared in this way includes the first and last name of the family or group leader purchasing the tickets, the number and type of tickets purchased, the date and time of any reservations as applicable, the date the ticket was purchased, and the individual or leader’s email address and/or phone number if the tour needs to contact you about changes such as cancellations. These tour and attraction operators may use your personal information for their own marketing and other commercial purposes.

Payment Processors. We engage payment processors to process ticket sales on our behalf. They adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of payment card issuing brands such as Visa, MasterCard, American Express, and Discover.

Service Providers. We engage service providers and use cloud software services to assist with marketing, administrative, technology and data processing functions on our behalf. Examples include: marketing services including promotional emails; geolocation service providers; information technology support, hosting and storage; and managing online remarketing. Service providers have access to your personal information only to perform these tasks on our behalf and are not authorized to disclose or use it for any other purpose.

Data Analytics Services. When you use our Websites, Google Analytics and other third-party data analytics services collect your Website Usage Data. These data analytics providers may also use the aggregated data they collect on our Website for their own purposes. You can learn about how Google collects and processes data, including to personalize the ads placed by its own advertising network. at https://policies.google.com/technologies/partner-sites. You can learn about the controls Google offers to manage the collection and use of your information at https://policies.google.com/privacy. For information about restricting collection of your Web Usage Data, see the section of this Privacy Policy titled “How to Restrict Internet Tracking Technologies and Targeted Advertising.”

Third-Party Online Advertising Services. Historic Tours of America® uses Facebook and other remarketing services to serve personalized ads to you on third-party websites and mobile applications after you visited our Websites based on your Website Usage Data. These third-parties may set their own cookies or similar web technologies to collect information about users’ online and mobile device activities over time and across different websites. For information about restricting these ads, see the section of this Privacy Policy titled “How to Restrict Internet Tracking Technologies and Targeted Advertising”.

Legal Process and Security. We may disclose your personal Information to third parties to detect and prevent fraud, enforce our Websites’ Terms of Use and other agreements, respond to and resolve claims or complaints, and for other risk management purposes, and to respond to law enforcement or legal process or a request for cooperation by a government entity.

Certain Transactions. We may share your Personal Information as we believe is reasonably necessary in connection with business transactions such as a transfer or sale to another entity of all or a portion of our stock or assets or such transaction or reorganization.

Information collected for SMS consent will not be shared with third parties or affiliates.

COOKIES AND ONLINE DATA COLLECTION

When you browse or use our Websites, we may use cookies, device identifiers, web beacons, scripts, and similar tracking technologies on your web browser or mobile device for the purposes summarized below. (In this Privacy Policy we use the term “cookies” to refer generally to cookies and similar technologies.)

Most of the cookies we use are called “session cookies.” They are automatically deleted after your visit. Other cookies remain in your device’s memory until you delete them. You can use the settings or tools offered on your browser to refuse or deny cookies, or to delete cookies that have already been stored. Disabling cookies may limit the functionality of the Websites. (See “How You Can Restrict Online Data Collection and Targeted Advertising” below.)

Log in and identification—Cookies enable our Websites to recognize and authenticate you and your device when you return to the Websites or log in to access your account by storing, for example, your password, device and browser type, Internet Service Provider (ISP) and Internet Protocol (IP) addresses, device and browser identifiers and other technical data.

Features and performance—Cookies enable functionality for the features and options you select to use on our Websites, including implementing your preferences and selections.

Google analytics—Historic Tours of America uses Google Display Advertising and Remarketing Tools with Google Analytics to track and log usage data about your and other visitors interactions with our Websites. To learn more about Google anonymous data collection please visit Google Adword’s Remarketing Policy. To adjust your internet ad preferences in Google Account Settings, please login to Google and visit the link to the Ads Preferences Manager or click here.

Facebook conversion tracking pixel—We may from time to time use Facebook Advertising, Facebook Pixel Re-Marketing, and communications of Facebook Inc.. These tools allows us to understand and deliver ads and make them more relevant to you. The collected data remains anonymous to us and we cannot see the personal data of any individual user. However, the collected data is saved and processed by Facebook. Facebook may be able to connect the data with your Facebook account and use the data for their own advertising purposes (in accordance with Facebook’s Data Use Policy). Facebook has ultimate control of the information gathered through Facebook Advertising, Facebook Pixel Re-Marketing, and communications. You can opt-out of Facebook’s use of cookies and Facebook Pixel Re-Marketing through settings on your Facebook Account.

WordPress stats—The WordPress Stats tool places cookies on your computer to perform statistical analyses of visitor traffic and user behavior on our Websites. The analysis helps us optimize both the Websites and online advertising. The information generated by the cookies about the use of our Websites is stored on servers in the USA. Your IP address will be anonymized after processing and before storage. WordPress Stats cookies remain on your device until you delete them.

Advertising—Subject to your choices and preferences, we may use cookies to build a profile of your interests and show you relevant advertisements on our Websites and on other websites and mobile applications. Advertising cookies do not store directly personal information, but store data that may uniquely identify your browser and internet device. If you do not allow these cookies, you will still receive advertisements, but they will be less targeted specifically to you.

Geolocation—Geolocation data is collected automatically when you use the mobile application available with some of our Services or when you access our Websites using a mobile device. We use location-based information to verify your location and send location-based content to you. We may share your geolocation data with third-party ad servers that send advertisements for merchants (such as shops and restaurants) near your location. You can opt-out of location-based services at any time by editing your location settings on your device.

HOW YOU CAN RESTRICT INTERNET TRACKING TECHNOLOGIES AND TARGETED ADVERTISING

You can restrict how cookies and other internet and mobile application technologies are used to track and log data about your visits to our Websites and other internet usage (including location-based information) and to deliver targeted advertisements to you on our Websites and third-party websites. Some examples of these controls include:

If you restrict the use of cookies and other technologies, some of our online services cannot be fully utilized. If you choose to restrict personalized advertising, you will still receive ads, but they will not be targeted based on your internet usage data.

Do Not Track (DNT) is an optional browser setting that is used by some advertisers and other third-parties. Our Websites do not respond to DNT signals.

YOUR COMMUNICATIONS CHOICES

E-mail marketing. You may, at any time, choose to not receive e-mail marketing communications from us by using the “unsubscribe” feature provided in our e-mail marketing messages or by “opting out” or “unsubscribing” from specific mailing lists and services by contacting us as explained in the section titled, “How You Can Contact Us.” It may take up to ten days to process your request to unsubscribe from e-mail marketing messages.

If you unsubscribe from receiving promotional emails, you will still receive transaction-related and other communications that are not promotional or marketing in nature. For example, we may contact you concerning any purchases you have made with us, even if you opt-out of receiving unsolicited promotional email messages.

Text messages. If you previously gave us permission to send communications to you by text message, you can withdraw that consent at any time by replying STOP to any text message from us. It may take up to seven days to process your request to STOP text marketing messages.

LINKS TO SOCIAL MEDIA AND THIRD-PARTY WEBSITES

The Websites may contain links to social media platforms, third-party features and websites operated by third parties, including advertisers and sponsors. Historic Tours of America® is not responsible for the privacy practices of these third-party services. This Privacy Policy applies solely to information under our control. We have no control over and assume no responsibility for the content, accuracy, privacy policies, or practices of any third-party websites or services. We recommend that you review the privacy policies of these websites before sharing any information with them.

Social Media. Our Websites may include social media features, such as the “Facebook Like” button, and widgets, such as the “Share This” button or interactive mini- programs that run on our Websites. These features may collect your internet protocol (IP) address, which page you are visiting on the Websites, and the social media platform may set a cookie to recognize you and enable the feature to function properly. Please refer to the privacy settings of your social media platform about how to manage the data shared through your social media account.

Third party Features. Our Websites may use other companies’ applications to power some features. For example, we use an online reservations and ticketing service to process ticket reservations and we use online payment processors to collect credit and debit card information and handle payment transactions. . Some of these third-party features may be branded with Historic Tours of America® logo, even though they are not operated or controlled by us. These third-party applications are able to access and collect data from your use of the features they operate.

Links to Third-Party Websites. Our Websites may include links to websites operated by third parties. If you click on a third-party link, you will be directed away from our Websites to that third-party website and any information you provide you submit to that third-party website or is collected from your usage data, will be available to the third-party operator. The third-party website operator may collect your IP address or device identifier and other internet browsing data, and may set a cookie to enable their features to function and track your usage.

PROTECTION OF PERSONAL INFORMATION

We maintain reasonable security procedures and practices appropriate to the nature of the personal information we collect. Despite our efforts to safeguard your personal information, we cannot guarantee it will be completely secure from unauthorized access, disclosure, use, or alteration. In particular, there is always a risk inherent in the electronic transmission and storage of information.

This site uses SSL or TLS encryption for security reasons and for the protection of the transmission of confidential content, such as the inquiries you send to us as the site operator. You can recognize an encrypted connection in your browser’s address line when it changes from “http://” to “https://” and the lock icon is displayed in your browser’s address bar.

RETENTION OF PERSONAL INFORMATION

Historic Tours of America® retains personal information relating to ticket sales to process redemptions and refunds where necessary, and to provide ticket sales information (number and types of tickets) to the tour/attraction operators. We further retain and use your personal information for our marketing purposes (unless you instruct us to stop sending communications to you), legal compliance, and dispute resolution. We also may retain website usage data for performance, improvement security, purposes, fraud detection, and internal analysis purposes.

INTERNATIONAL VISITORS

Please note that our Services are conducted in the United States and your personal information will be processed in the United States. If you reside or are located in a different country, the data protection laws of that country may differ from the laws of the United States in the ways your personal information is protected. We want you to understand that when you provide your personal information to us, or we obtain it through your use of our Websites or Services, your information will be transferred to the United States and processed in accordance with the laws of the United States and the guidelines of this Privacy Policy. By providing your personal information to Historic Tours of America®, you agree to and acknowledge our collection, transfer, and processing of your Personal Information in accordance with this Privacy Policy.

CHILDREN’S PERSONAL INFORMATION

Our Websites are not directed toward children under the age of thirteen (13) years. We do not knowingly collect any personal information from children under the age of 13 without verifiable consent from a parent or legal guardian. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce this Privacy Policy by instructing their children never to provide personal information through the Websites without permission. If you are under the age of 13, please do not submit any personal information at our Websites. If you have reason to believe that a child under the age of 13 has provided personal information to us through the Websites or Services, please contact us. See “How to Contact Us” below.

HOW TO CONTACT US

If you have any questions about this Privacy Policy, please contact us:

NOTICES AND RIGHTS FOR CALIFORNIA CONSUMERS

California Consumer Privacy Act

This section of our Privacy Policy supplements our Privacy Policy to provide additional information under the California Consumer Privacy Act of 2018, as amended, and applies only to consumers who reside in the State of California. This section does not apply to information we obtain in employment or business to business interactions.

Notice at Collection of Personal Information

The categories and sources of personal information we collect, the purposes for collection, and categories of third parties we share it with are described in the following sections of our Privacy Policy:

  • PERSONAL INFORMATION WE COLLECT
  • HOW WE USE PERSONAL INFORMATION
  • HOW WE SHARE PERSONAL INFORMATION

No Sales of Personal Information

California consumers have the right to direct a business not to sell their personal information to others. As explained in the section of this Privacy Policy titled, “How We Share Personal Information,” Historic Tours of America® may share booking and ticket purchase information with third-party ticket sellers (such as hotel concierge and travel agents), and with independent tour and attraction operators. We do not consider these joint marketing activities to be sales of your personal information, although we may receive commissions, reciprocal services or customer information as part of these arrangements.

In the preceding twelve months, Historic Tours of America® has not made sales of personal information for monetary or other consideration and has no present plans to do so.

Right to Know about Personal Information We Collect, Disclose, or Sell

California consumers have the right to request any of the following information from Historic Tours of America® about personal information collected about the consumer or the consumer’s household during the last 12 months (“Right to Know”):

  1. The categories of Personal Information collected.
  2. The categories of sources from which the Personal Information is collected.
  3. The business or commercial purpose for collecting or selling Personal Information.
  4. For Personal Information sold or exchanged for value with a third party: categories of personal information and categories of third parties.
  5. For personal information disclosed to a third party for a business purpose: categories of personal information; and categories third parties.
  6. The specific pieces of personal information collected about you (except for very sensitive personally identifiable information, which we will describe but not transmit).

The process by which we verify and respond to your requests is explained below under “How to Make a Verifiable California Consumer Request” and “How We Will Respond to a California Consumer Request.”

You may submit a Right to Know request by visiting this page on our website: https://www.trolleytours.com/privacy-request

Right to Deletion of Personal Information

California consumers have the right to request that Historic Tours of America® delete any personal information about the consumer which Historic Tours of America® has collected from you, subject to a range of exclusions permitted by law (“Right to Delete”). For example, Historic Tours of America® is not required to delete personal information if it is necessary to complete a transaction, reasonably used for an ongoing business relationship, or used internally in a lawful manner that is compatible with the context in which the consumer provided the information.

Once we receive a request for deletion, and separately confirm that request, we will take steps to verify the identity and authority of the person submitting the request. If the Right to Delete request is confirmed and verified, we will delete the personal information from our records (and direct our service providers to do the same), unless an exclusion applies. If we are unable to fulfill all or part of your request, we will let you know why (for example, if we have a permitted reason to retain certain information if the identity of the requesting person cannot be verified).

The process by which we verify and respond to Right to Delete requests is described below under “How to Make a Verifiable California Consumer Request” and “How We Will Respond to a California Consumer Request.”

You may submit a Right to Delete request by visiting this page on our website:

https://www.trolleytours.com/privacy-request

Right to Designate an Authorized Agent

California consumers have the right to designate an authorized agent to act on their behalf to submit a Right to Know or Right to Delete request, or a request to opt-out from sales of their personal information by Historic Tours of America® (if applicable). An authorized agent may be a natural person or a business entity registered with the Secretary of State. An authorized agent must also submit to Historic Tours of America® written proof of their authorization to act on the consumer’s behalf.

How to Make a Verifiable California Consumer Request

California consumers may submit a request to exercise any of their rights described above using any of the following methods:

Please note that in order for a request to be verifiable (including verification of your identity and your California residency), you may be required to confirm information that we have on file for you; including email address, phone number, full name, address and other personal information. We reserve the right to deny a consumer request if the identity or authority of the requesting party cannot be confirmed.

How We Will Respond to a California Consumer Request

We will confirm receipt of a Right to Know or Right to Delete request within 10 days and may request additional information necessary to verify that you are permitted to make the request. We will respond to a verifiable consumer request within 45 days of receiving it, subject to delays and exclusions permitted by law. If we require more time to respond, we will let you know the reason why and an extension period in writing. If you have a password-protected online account with us we will respond via account. If you do not have an online account, please provide either your email address or U.S. Postal address, at your option.

For a Right to Know request, our response will cover the 12 month period preceding our receipt of the request. If we cannot comply with all or part of your request, we will explain the reasons why. For data portability requests, we will select a format to provide your personal information that is usable and should allow you to transmit the information readily from one entity to another entity.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Protection from Discrimination for Exercising California Consumer Rights

We will not discriminate against a California consumer for exercising any of the rights described in this section. This means that except as legally permitted we will not:

  • Deny you goods or services.
  • Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
  • Provide you a different level or quality of goods or services.
  • Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

Financial Incentive Programs

We are permitted to offer certain financial or service incentives to encourage consumers to provide certain financial information. If we offer a financial or service benefit program to you, we will provide a written description of the material terms of the program to you in a written Notice of Financial Incentive, and you will only be enrolled as a participant if you affirmatively opt-in to the program. You may revoke your opt-in consent at any time. The Notice of Financial Incentive will explain the process for opting-in to participate and withdrawing from the program (opting-out) in.

California “Shine The Light” Law

Under California Civil Code Section § 1798.83, California’s “Shine the Light” law, California residents who provide personal information in obtaining products or services for personal, family or household use are entitled to request and obtain, once per calendar year, information about the customer information we shared, if any, with other businesses for their own direct marketing uses. If applicable, this information would include the categories of customer information and the names and addresses of those businesses with which we shared customer information for the immediately prior calendar year. You may request this information by contacting us as explained in the section of the Privacy Policy titled “How to Contact Us” below and indicating “Request for California Privacy Information.” Not all information sharing is covered by the “Shine the Light” requirements and only information on covered sharing will be included in our response.

WEBSITES OF THE HISTORIC TOURS OF AMERICA® FAMILY OF TOURS AND ATTRACTIONS

Historic Tours of America®
https://historictours.com

Old Town Trolley Tours
https://www.trolleytours.com

Conch Tour Train
https://www.conchtourtrain.com

Ghosts & Gravestones
https://www.ghostsandgravestones.com

Boston Tea Party Ships & Museum
https://www.bostonteapartyship.com

Trusted Tours and Attractions
https://www.trustedtours.com

Key West Aquarium
https://www.keywestaquarium.com

Yankee Freedom III and Dry Tortugas Park
https://www.drytortugas.com

San Diego SEAL Tours
https://www.sealtours.com

Harry S. Truman Little White House
https://www.trumanlittlewhitehouse.com

Mallory Square
http://www.mallorysquare.com

Shipwreck Treasure Museum
https://www.keywestshipwreck.com

San Diego Old Town Market
https://www.oldtownmarketsandiego.com

American Prohibition Museum
https://www.americanprohibitionmuseum.com

Potter’s Wax Museum
https://www.potterswaxmuseum.com

Arlington National Museum
https://www.arlingtontours.com

Whaley House San Diego
https://www.whaleyhousesandiego.com

San Diego Visitor Information Center
https://sandiegovisit.org

OUR WEBSITE ACCESSIBILITY OBJECTIVES

Historic Tours of America, Inc. and our family of companies (together referred to as “Historic Tours of America”) is committed to making this website and all the websites we operate accessible to the widest possible audience. We aim to follow the Web Content Accessibility Guidelines (WCAG) 2.0/2.1 AA website accessibility standards and regularly test the website to make sure it reasonably conform to those standards. Website accessibility requires an ongoing effort to assess and improve our accessibility and keep it compatible with major browsers such as Google Chrome, Firefox, Safari, and Microsoft Edge.

THE USERWAY ACCESSIBILITY TOOL

Our website visitors can use the UserWay Website Accessibility tool, which is powered by a dedicated accessibility server. This software allows the websites to align with the Web Content Accessibility Guidelines (WCAG 2.1). The UserWay WebSite Accessibility tool enables our visitors to do the following:

  • Bigger Text – Increase the size of on-screen text to make text more readable;
  • Saturation – Adjust the intensity of colors on the site from high, low, or grayscale;
  • Contrast – Invert the website’s colors or to switch to dark or light contrast;
  • Highlight Links – Highlight links and other interactive elements on the website;
  • Pause Animations – Pause all content that moves or auto-updates;
  • Text Spacing – Adjust text and line spacing for improved readability, with three degrees of adjustments;
  • Line Height – Increase line height for all on-site text;
  • Text Align – Align on-screen text to the left, right or center;
  • Dyslexia Friendly – Enhance readability for users with dyslexia;
  • Cursor – Provide three separate tools (Big Cursor, Reading Mask and Reading Mask) to keep the pointer is always in sight;
  • Tooltips – Provide alternative text and labels over interactive elements on the site.

ENABLING THE USERWAY ACCESSIBILITY TOOL

You can enable our accessibility menu by clicking the accessibility menu icon that appears on each page of this website. After triggering the accessibility menu, please wait a moment for the accessibility menu to load in its entirety.

FEEDBACK ON WEBSITE ACCESSIBILITY

Despite our efforts to allow anybody to adjust the website to their needs, there may still be areas of the website that are inaccessible. We welcome your input and questions related to this accessibility statement and improvements on this website’s accessibility functionality. If you have found an inaccessible area on the site, or within any third-party tool solution we utilize, please contact us by clicking here (https://www.historictours.com/ada-compliance.php) or sending us an e-mail at: privacyrequest@historictours.com

Please specify the web page and provide any other information to help us locate the issue you identified. If you have a need for a specific electronic format, please provide the format, the webpage address of the material and your contact information. While we do not control such vendors, we strongly encourage vendors of third-party digital content to provide content that is accessible and user friendly.

Historic Tours of America, Inc. and our family of companies (together referred to as “Historic Tours of America®,” “us,” “we,” or “our”) operate the tours and attractions described at our websites listed below (our “Websites”).

USER-GENERATED CONTENT TERMS OF USE

Historic Tours of America® reaches out to social media users to seek their permission to feature our favorite user content on our websites, social channels, and various promotional materials. You are reading this because Historic Tours of America® has requested your permission to use your social media content in this way.
If you choose to allow us to use your social media content by replying with the hashtag #(COMPANY), you agree to these Terms of Use.

USER CONTENT LICENSE

You hereby grant limited permission to Historic Tours of America® the right to use your content, worldwide, royalty-free for marketing purposes for a 24-month period including but not limited to, on webpages, promotional emails, ads, and social media pages operated by Historic Tours of America®.
You must be the sole owner of the copyright of any photograph(s)/video(s) submitted. Your response using #YESCLIENTNAME to our request to use your content is your guarantee that you are the author and copyright holder of the photograph(s)/video(s). Historic Tours of America® will make every attempt to apply for proper photograph(s)/video(s) credit when utilizing the content on online & offline promotions. Descriptions or titles, if any, used with the photograph(s)/video(s) are at Historic Tours of America® at sole discretion. In the event that ownership of any photograph(s)/video(s) submitted is challenged in any manner by any person, Historic Tours of America® will discontinue the use of the photograph(s)/video(s).

From time to time Historic Tours of America® likes to promote user content with the public username, real name and/or location to showcase how unique and varied our customer base is. You grant Historic Tours of America® the right to use this public information with the right to use your content.

You certify that you are at least 18 years of age.

By participating in the #(COMPANY), you agree to release and hold harmless Historic Tours of America® from and against any claim or cause of action arising out of participation in the #(COMPANY).

Historic Tours of America® usage of user content by permission of #(COMPANY) is in no way sponsored, administered, or associated with the following social media networks: Facebook, Twitter, Instagram and Pinterest. By providing a response of #(COMPANY) to Historic Tours of America® to use your content, you release Facebook, Twitter, Instagram, and Pinterest of responsibility and agree to the terms of use of the aforementioned social media networks. Historic Tours of America® reserves the right to alter these Terms of Use by posting a revised Terms of Use. Accordingly, you should review the Terms of Use each time you grant permission or authorization to feature your content.

Historic Tours of America® reserves the right to remove any user content from their website, marketing, etc. at any time.

WEBSITES OF THE HISTORIC TOURS OF AMERICA® FAMILY OF TOURS AND ATTRACTIONS

Historic Tours of America® https://historictours.com
Old Town Trolley Tours https://www.trolleytours.com
Conch Tour Train https://www.conchtourtrain.com
Ghosts & Gravestones https://www.ghostsandgravestones.com
Boston Tea Party Ships & Museum https://www.bostonteapartyship.com
Trusted Tours and Attractions https://www.trustedtours.com
Key West Aquariumhttps://www.keywestaquarium.com
Yankee Freedom III and Dry Tortugas Park https://www.drytortugas.com
San Diego SEAL Tours https://www.sealtours.com
Harry S. Truman Little White House https://www.trumanlittlewhitehouse.com
Mallory Square http://www.mallorysquare.com
Shipwreck Treasure Museum https://www.keywestshipwreck.com
San Diego Old Town Market https://www.oldtownmarketsandiego.com
American Prohibition Museum https://www.americanprohibitionmuseum.com
Potter’s Wax Museum https://www.potterswaxmuseum.com
Arlington National Museum https://www.arlingtontours.com
Whaley House San Diego https://www.whaleyhousesandiego.com
San Diego Visitor Information Center https://sandiegovisit.org